Job Description

Telephone Operator

The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect

• Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
• Quick Interviews & References

HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

• Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.

Duties may include, but are not limited to:

• Placing and receiving local calls.
• Providing directory assistance to callers by retrieving organizational information from computerized directory databases.
• Placing personal calls for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility.
• Preparing and recording long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required.
• Monitoring vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition.
• Retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring.
• Performing other duties, as assigned by the Service Chief.

Work Schedule: Monday- Friday, 09:30 A.M. to 06:00 P.M.

Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/ PD12704A

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