Additional Information Open Availability, weekends and holidays availability preferred.
Job Number 26109222
Job Category Rooms & Guest Services Operations
Location 401 E Wacker Dr, CHICAGO IL 60601, United States VIEW ON MAP (
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: $27.76-$27.76 per hour
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Kforce has a client that is seeking a Junior UX Content Writer in Irving, TX.Duties:* Create and edit content for websites, mobile apps, and digital experiences* Develop clear, concise, and user-friendly messaging* Collaborate with cross-functional teams to support...
...Receptionist Competitive Daily Pay & Benefits! We are seeking a friendly, organized, and professional Front Desk Receptionist to join our dental team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while...
If you are a Director, Global Product Management professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Novi, MI. In this strategic leadership role, you will define and execute the global product vision and portfolio...
...of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling... ...Overview The Sr. Member of Technical Staff is responsible for electrical design of next generation high reliability undersea products for...
...Description Job Description Benefits: ~401(k)~ Competitive salary ~ Free uniforms ~ Health insurance ~ Paid time off MUSEUM EDUCATOR Position Summary The Museum Educator supports the Pacific Fleet Submarine Museum by greeting and welcoming visitors,...